Privacy Policy

Elevation Media ("we", "us", "our") is a web design and development studio based in St Albans, Hertfordshire, United Kingdom, working with clients across the UK. We are the data controller for the personal information described in this policy.

If you have any question about this policy or how your information is handled, email info@elevationmedia.co.uk.

We only collect information you choose to give us, or information needed to run the website safely. That includes:

• Enquiry details: your name, email address, phone number if you give it, business name, current website, the services you are interested in and anything you write about your project.
• Project information: content, images, logins and documents you share with us while we scope, build or support a project.
• Technical information: standard server logs such as IP address, browser type and the pages requested, kept by our hosting provider for security and performance.

We do not knowingly collect information from children, and we do not ask for special category data such as health or financial details.

• To reply to your enquiry and discuss your project.
• To prepare a scope, quote and agreement.
• To design, build, launch and support the work you have asked for.
• To send invoices and keep the business records the law requires.
• To keep the website secure and working properly.

We do not sell your information, we do not use it for automated decision making, and we will not add you to a marketing list without asking first.

Under UK GDPR and the Data Protection Act 2018 we rely on:

• Steps before a contract: when you send an enquiry and ask us to scope a project.
• Contract: when we are carrying out work you have agreed to.
• Legal obligation: for accounting and tax records.
• Legitimate interests: for keeping the website secure and answering general questions.

We use a small number of trusted providers to run the business. They only process your information on our instructions:

• Web3Forms: delivers messages sent through our enquiry form to our inbox.
• Vercel: hosts this website and keeps standard server logs.
• Google: serves the fonts used on this website and provides our business email.

Some of these providers are based in the United States. Where information leaves the UK, it is protected by the UK International Data Transfer Addendum, the UK Extension to the EU–US Data Privacy Framework or equivalent safeguards. We may also share information if the law requires it.

Enquiries that do not become a project are deleted within 24 months. Client project records and invoices are kept for six years after the project ends, as UK tax law requires. Server logs are kept by our hosting provider for a short period, usually no more than 30 days.

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how it is used, and to receive it in a portable format. Email info@elevationmedia.co.uk and we will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.

This website does not use advertising or tracking cookies. Our Cookie Policy explains the small amount of storage we do use and how to control it.

The website is served over an encrypted connection, access to client information is limited to the people working on your project, and we use secure, reputable providers. No system is perfectly secure, so please do not send passwords or payment details through the enquiry form.

We may update this policy when our services or the law change. The date at the top of the page shows when it was last updated.