Terms of Service

These terms apply when you use elevationmedia.co.uk and when you buy services from Elevation Media ("we", "us"). Each project also has a written scope and quote. If the written scope and these terms ever disagree, the written scope wins.

The information on this website is general and may change. Starting prices are guides only; your price is confirmed in writing at scoping. Please do not misuse the website, try to break its security or copy its design and content without permission.

Before work begins we agree the pages, features, price, timeline and payment terms in writing. Work that falls outside the agreed scope is quoted separately and only starts once you approve it.

20% deposit to start. The remaining 80% when you're happy with the finished site. Any ongoing support responsibilities, billing and cancellation terms are agreed in writing.

You agree to provide content, images, access and feedback in good time, and you confirm you have the right to use anything you send us. Delays in providing these may move the timeline.

The number of revision rounds is stated in your scope. When you approve a stage, later changes to that stage may be treated as new work. We test every page, form and screen size before launch.

Once the project is paid in full, you own the finished design, content and your domain. We may keep reusable code, tools and methods that are not specific to your business. Third party items such as themes, plugins, fonts and stock images remain under their own licences.

Unless you ask us not to, we may show the finished work in our portfolio.

Hosting, domains, email, Shopify, app stores, Google and similar platforms are provided by other companies under their own terms and fees. We are not responsible for their outages, policy changes or decisions such as account approvals. Advertising budgets are paid directly to the platform.

We build websites to support enquiries, sales and search visibility, but no one can guarantee search rankings, traffic or revenue, because they depend on factors outside our control.

Our total liability for any project is limited to the amount you have paid us for that project. We are not liable for indirect losses such as lost profit or lost data. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

Either side can end a project in writing. You pay for work completed up to that point. If you are a consumer buying at a distance you have a 14 day cancellation period; if you ask us to start within that period, you pay for work already done.

How we handle personal information is explained in our Privacy Policy and Cookie Policy.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Questions? Email info@elevationmedia.co.uk.